LABORATORY BALL MILLSPlan delivery around your configuration
Send the required quantity, destination and target arrival date with your inquiry. Compare the expected dispatch date separately from freight transit and import clearance.
| Order route | What needs to be confirmed | Scheduling starts when |
|---|---|---|
| Available stock | Exact model, jar/media set, electrical version and allocation of the unit. | The available configuration and order/payment requirements are confirmed; request the dispatch date for that unit. |
| Standard production | Model, quantity, supplied accessories and the current production slot. | The order specification and agreed payment requirements are complete and the production slot is confirmed. |
| Light customization | Changes such as contact materials, controls or electrical configuration, subject to technical review. | The changes are approved and any required components and production slot are confirmed. |
| Project customization | Technical scope, drawings where required, review milestones and acceptance requirements. | The technical scope is approved and agreed commercial and procurement prerequisites are met. |
Lead times are quoted for the confirmed configuration and current schedule. A catalog listing does not indicate live stock. Ask the quotation to state the lead-time range, its start condition and the agreed shipping basis.
Agree what arrives with the order
Confirm the machine or accessory quantity, jars and media, voltage/frequency, manuals, packing arrangement and required shipping documents in the quotation. Discuss inspection records or photographs needed before dispatch and the checks to make when receiving the shipment.
Delivery and handover details · See the manufacturing workshop
Agree support responsibilities before ordering
Ask the order documents to identify coverage for the main machine, electrical components, jars, grinding media, liners and seals. Confirm how wear, accidental damage and replacement-part freight are handled under the applicable warranty terms below.
For remote troubleshooting, send the model, serial number, operating conditions, fault description and photographs or video. For spare parts, confirm the part identity, compatibility, availability and shipping destination before purchase.
For installation, training or on-site repair, provide the country and site address. Confirm whether the service is available there, who will perform it, travel and labor charges, visa/access requirements, and local responsibilities before relying on attendance. Remote support and on-site attendance are separate service arrangements.
Receiving and handover
Check the agreed packing list, machine/accessory identification and condition on arrival. Retain packaging and photographs if damage is observed and contact TENCAN with the shipment and order details. Confirm the correct electrical supply and read the operating instructions before use.
LABORATORY MILLING
Laboratory Mill Service Support
Plan your laboratory mill setup, operator handover and maintenance. Get help with model selection, jar matching, parts and troubleshooting.
Prepare the information your support team needs
Provide the model and serial number, configuration, sample and media load, operating settings and a description of the issue. Photographs of the setup can help identify the appropriate next step.
From selection to routine use
Discuss jar and media matching before purchase, confirm installation requirements before delivery, and keep the operating and maintenance instructions with the instrument.
After Sale Services
1. Product Quality Warranty:
One-year warranty period shall be provided to any client who buys our products and related accessories. The following promises are valid within the warranty period which is calculated from time or date when the client or consumer takes delivery of machine, opens case, inspects machine and receives with signature.
2. Warranty Promises:
We promise to guarantee free replacement within one month, and guarantee free repair within one year. Client may enjoy free replacement within one month if any of following occurs:
1) The machine is broken in course of transportation;
2) Motor and frequency converter are burnt out;
3)The key part or main disk of the machine is seriously in failure.
3. After-sale Services Promises:
1) We shall make prompt response to any problem about the machine within 24 hours if you have.
2) We shall provide 6-day 8-hour services for all our clients and subscribers, and shall provide trouble-shooting solutions until the fault is completely eliminated.
3) If the machine is found any fault or problem, please do not hesitate to notify us the details about faults, caused reasons and status.